We deliver all items in a neat pile at ground level in one location. Extra charges may apply if:

• You wish for your furniture to be taken beyond the ground level of a building
• Your event space is more than 20m from where our vehicle can pull up (e.g in a shopping centre which is 100m away from the loading dock, or a park picnic area that is far away from where we can enter)
• If your furniture needs to pass through stairs, elevators, escalators or a steep descent.
• If you require a large quantity of furniture, a labour fee may be added to cover for staff time taken to load and unload the vehicle.
• If you require a drop-off or pick up outside the hours of 8am-4pm. (e.g evening or night delivery or collection, early morning delivery or collection)
• If you require a specific delivery time and cannot accept the delivery between the general delivery hours of 8am-4pm. Usually, a 4 hour time window can be given.
• If this information is not told to us at the time of booking, the driver may refuse to deliver the equipment or the extra charges incurred may be charged to your credit card.

Part of our range is available for day hire in Sydney (pick up from our warehouse and return to our warehouse- limited to a basic chair and table range and glow furniture only. All other products require careful transport and are only done by our team to ensure products are kept in the best condition) from Blacktown, Sydney.

Should you wish to collect event hire products from our Sydney warehouse, this must be pre-arranged with our team and collected strictly between the hours of 9:30-4:30pm, Monday to Friday. Weekend collection is not available. You must have a suitable vehicle to pick up the goods in. If our team deem your vehicle to be unsafe to transport our products or too small, then a member of our team may be required to deliver your products to you for a fee. You must also bring packing blankets and adequate strapping to secure the items for transport or pick up will be denied.

Delivery of our equipment is typically done between the hours of 8am-4pm, 7 days a week. If you require your equipment to be delivered at a specific time or outside of these hours, please notify our team. Additional charges may apply. We call 30 minutes prior to delivery to notify you that we are on our way. If you require a delivery time outside of our normal business hours, please call or email and we will try our best to arrange it for you. An additional fee may apply.

Someone over the age of 18 years old must be present on the day of delivery to accept the delivery and sign an equipment hire contract.